Refund policy
Our Commitment to Quality
We stand behind every product we curate. If something doesn't meet your expectations, we're here to help make it right.
Returns & Exchanges
Due to the nature of our products and our commitment to hygiene and environmental responsibility, we maintain a no-return, no-exchange policy under standard circumstances. We encourage you to review product details, ingredients, and materials carefully before purchasing—especially if you have sensitivities or allergies.
Exceptions We Consider
We understand that sometimes issues arise. If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery with photos and your order number. We'll review your situation individually and work with you on a resolution, which may include replacement or store credit.
What We Cannot Accept
- Returns based on personal preference or change of mind
- Returns on opened, used, or unsealed items (for sanitary reasons)
- International order returns or exchanges
- Refund requests made more than 30 days after delivery
Shipping Costs
If a package is returned to us (whether refused, undeliverable, or sent back), any refund issued will exclude original and return shipping costs.
Before You Order
We want you to feel confident in your purchase. Take time to:
- Review product descriptions, dimensions, and ingredient lists thoroughly
- Check for potential allergens or sensitivities
- Reach out with questions before placing your order—we're happy to help
Questions or Concerns?
Contact us at [email protected] within 14 days of receiving your order and we'll do our best to assist you.