Shipping policy

Free Standard Shipping
Orders over $75 within the USA qualify for complimentary standard shipping. Order total must reach $75 after discounts and before taxes. Free shipping is not currently available for APO/FPO addresses.

 

Our Commitment to Plastic-Free Shipping
Every package leaves our hands entirely free of plastic—always. We use 100% recycled paper for labels and biodegradable adhesive tape. Protective padding comes from recycled newspaper and paper bags, while our boxes are crafted from 100% recycled materials. Everything is fully recyclable or compostable, including our starch-based packing peanuts that dissolve naturally in water.

 

Processing & Delivery
Each order is thoughtfully hand-packed with care for you and our planet. Please allow 5-14 business days for processing, in addition to your selected shipping method's transit time (Priority, First Class, International, etc.). We appreciate your patience as we ensure every detail meets our standards.

 

Shipping Partner
We ship via the United States Postal Service, chosen for its environmental efficiency—their daily routes run regardless of our packages, making it the most eco-conscious delivery option available.

International Shipping

We welcome orders worldwide through USPS. Shipping rates are calculated based on package size and weight and will be displayed at checkout.

 

Important Notes:

  • Plastic Free Pursuit is not responsible for import taxes, customs duties, fees, or delays imposed by your destination country. We recommend checking your local import regulations before ordering.
  • Addresses are shipped exactly as entered at checkout. If you notice an error, contact us immediately with your order number and corrected address. Once shipped, we cannot modify the address and will process a refund (minus shipping fees) if the package is returned.

Lost or Damaged Packages

 

If Your Package Hasn't Arrived
If your order hasn't arrived past the expected delivery date, please contact USPS or your local post office to file a "missing mail search." For Priority Mail shipments, you may file a claim directly with the carrier.

You must notify both Plastic Free Pursuit and the appropriate mail carrier within 60 days of shipment. Claims filed after this window cannot be processed. We can only offer replacements or refunds once a claim is approved by the carrier.

 

If Tracking Shows "Delivered"
We cannot assume responsibility for packages marked as delivered by USPS. For Priority Mail orders, insurance up to $100 is included—you may file a claim with the carrier for replacement consideration.

 

Our Recommendation
We encourage Priority Shipping with insurance when possible, especially for international orders, to ensure you're protected should any issues arise.

 

Questions?
Contact us at [email protected] and we'll be happy to help.