Plastic Free Pursuit is not liable for any packages that have been lost, damaged, or marked "Delivered" by The Postal Service. If your package hasn't arrived past the scheduled delivery date, please contact the Postal Service or your local post office to file a "missing mail search" or a claim. A claim can be filed for the package if it was shipped with Priority Mail. We will only replace the items if the claim is approved by the carrier.
If your package tracking shows as "delivered", we are not liable for your package. If you chose priority mail shipping, insurance up to $100 is included and a claim must be filed and approved by USPS to receive a replacement.
We urge you to purchase Priority Shipping with insurance if possible, so that a claim may be filed. This is especially important for international orders.